We aim to process and ship all orders within 1-3 working days after payment. Orders will then take a further 1-3 working days via Express shipping and up to 15 working days via Standard shipping.
All Shipment require a signature on delivery. If nobody is present at the time of delivery, then your parcel will be taken to your local postal depot and a card will be left with re-delivery / collection instructions. Orders are usually only held at the depot for 1 week, so we recommend organizing a re-delivery or collection as soon as possible. Any orders returned to us for this reason may incur a re-stocking fee or re-shipment costs.
PS: It would be best to register on our site to keep track of your orders.
We will send you a notification to inform that your order has been shipped, but you will not be able to track it's full journey. This service takes about 15 working days, however in some countries / circumstances there are delays beyond our control. For in depth details regarding standard delivery time & costs.
UPS, TNT, Fedex, DHL Express Worldwide: Provide a tracking number in which you can follow your orders journey. These deliver between 3-7 working days depending on the order destination. Please note that this service does not ship to PO Boxes or APO/FPO. Please provide all details e.g. Apartment or house number or company address, street name, postal code, city and country, your telephone number and email Address. You may use the "special notes to the seller" space in the shopping cart to give any other details/instructions regarding to your order. We will contact you if you do not provide these information and this may cause further delays.
In other instances, an order may be split into different packages due to: -
- backorder items
- weight restrictions
- Branding of some items or warehouse location
Customs Duties & Tax
Unfortunately we have no control over customs taxes; by law we must declare the parcels contents and true value and you are responsible for paying these charges, if any. Duties and tax vary by country, so we recommend contacting your national customs for more information. However, we would recommend you break down your order and place several orders if your parcels are more than 5kg. eg. 1kg, 2kg, 3kg, that way you may not incur other charges.Currency Conversion
Our default currency is KES Kenya Shillings, please select your currency at the top menu, however, please note that at checkout, the payment will be processed in KES (Kenya Shillings). The currency conversion exchange rate at the time of sale depends on your banks conversion rate.